BT is providing advice about the upgrade to the UK’s telephone network. This is a once-in-a-generation, industry-wide upgrade to future-proof the UK’s landlines.

What’s Happening?

The analogue network that most home phones work on today is no longer fit for purpose and can’t keep up with the demands of modern life. That outdated network will be switched off for all landline providers in January 2027. BT’s new home phone service is called Digital Voice.

The landline is not going away, and for most, the switch is simple. The switch is free, will not change existing phone numbers, and is compatible with over 99% of existing handsets. No one will be left disconnected.

For many people, the switch to digital will be simple. If you have loved ones with additional needs such as elderly relatives or someone who uses a telecare device or pendant alarm, BT’s Connected Together initiative encourages you to take a few simple steps to support them through the switch. People will keep the same number, use the same phone, and there’s no extra cost involved.

What you can do:

• Download the Conversation Toolkit on BT’s Connected Together website for helpful advice on how to talk about the switch
• If you, or someone you know has additional needs and needs extra support making the switch, contact the landline provider. For BT customers they can register via webform on the Connected Together website or by calling the Customer Care team
• Talk to a friend, neighbour or family member who might benefit from early support.

Douglas Alexander MP said:

“I would encourage all my constituents take advantage of the support offered during this upgrade.

BT is offering support and advice to help ensure everyone can make this switch without disruption.

I am urging all in East Lothian to seek out the support available.”

Find out more at: www.bt.com/connected-together or call BT’s Customer Care team on 0330 1234 150.